Privacy Policy

Bark & Buff respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make use of our services.

Information We Collect

We may collect the following types of information:

Personal Data: Full name, email address, phone number, shipping and billing addresses

Payment Information: Through secure third-party gateways (we do not store card details)

Device Information: IP address, browser type, device type, and website usage statistics

Communication Records: Emails, messages, and support queries

How We Use Your Information

We use the data we collect to:

Process and deliver your orders
Communicate with you regarding your order or customer service requests
Improve our website and user experience
Send marketing emails (with your consent)
Prevent fraudulent transactions and ensure site security

Sharing Your Information

We do not sell, rent, or lease your personal information. We may share your information with:

Payment processors
Shipping partners
IT service providers for site security and analytics

All third-party services we use are required to protect your information.

Cookies and Tracking

Our website uses cookies to improve your browsing experience. You can modify your cookie preferences through your browser settings. By using our site, you consent to the use of cookies.

Data Security

We take reasonable measures to protect your data, including SSL encryption and regular system scans. While no system is 100% secure, we strive to use commercially acceptable means to protect your information.

Your Rights (POPIA Compliance)

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Correct or update your information
Request deletion of your information
Withdraw consent to marketing

You can exercise these rights by contacting us at info@barknbuff.co.za

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.